| Model Number |
8888571562 |
| Medical Device Problem Code |
Suction Failure (4039)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/28/2022
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer reported that the on/off vacuum didn't work on the device.No patient injury reported.Additional information received on 7-apr-2022 stated that the issue was found prior to the procedure.The device did not suction properly.Additional information received on 8-apr-2022 stated that when the user connects the device to the vacuum source, the system does not work, the on/off button on the system is out.
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Additional Manufacturer Narrative
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An investigation is currently underway.Upon completion, the results will be forwarded.
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Additional Manufacturer Narrative
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The device history record was reviewed and showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process of lot 21k165fhx.The complaint report indicates that no sample is available in connection with this complaint report.Without a sample we are unable to perform a thorough follow up investigation to include functional and visual evaluation to determine the root cause(s) of the reported condition or implement any corrective action(s).If a sample should be returned at a later date this complaint will be reopened and the investigation updated to reflect our findings.Unfortunately, without a sample we are unable to confirm the reported condition.No root cause can be determined as no sample returned.Since this complaint will be considered unconfirmed, no corrective or preventive actions will be taken at this time.During the manufacturing process of sentinel seal vessels, they are all 100% leak tested and 100% functionally tested as part of the process.Also independent sampling is complete by qa to confirm units are functioning correctly.This complaint will be used for tracking and trending purposes.
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Search Alerts/Recalls
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