Intuitive surgical, inc.(isi) received the instrument involved with this complaint and completed the device evaluation.Failure analysis (fa) investigations replicated and confirmed the reported complaint.The instrument did not pass self-test during the initialization process.Review of error logs confirmed several homing failures (error 22026) during initialization on system sk4287 on (b)(6) 2022, indicating the instrument would not work.No dislodged blade was observed at the garage track upon visual inspection.However, self-check never passed when installed on a da vinci in-house system after many attempts.An additional observation not reported by the site was that the washer of the grip ring adapter assembly was seen dislodged.As a result, the grips would not open and close properly when the grip lever was actuated.Failure analysis found this failure to be related to the customer reported complaint.Root cause of this issue is attributed to a component failure.Further analysis was conducted by failure analysis engineer on 25-mar-2022.Confirming that the grip tube retaining ring was dislodged and was not recovered inside the housing.The dislodged retaining ring resulted in the non-intuitive motion of the instrument jaws and homing failures.Additionally, the grip tube washer was found slightly dislodged from its intended location.The instrument failed homing after logged use time, suggesting the grip tube retaining ring dislodged mid-procedure.There was no indication of a potential sealing issue found in the logs or given by the customer.This failure is attributed to workmanship issue.A review of the site's complaint history does not show any additional complaints related to this product and/or this event.A review of the instrument logs for the vessel sealer extend (part# 445010 / sn: (b)(4)/ sequence # 0167) associated with this event was performed.The instrument was last used on (b)(6) 2022 on system serial# (b)(4) with 0 use remaining.Based on this review, the instrument was not used in subsequent procedure(s) after the alleged event reported in this record.There was no image or video clip submitted for review.This complaint is considered a reportable malfunction due to the following conclusion: based on failure analysis, the vessel sealer instrument had a dislodged retaining ring which could impact sealing effectiveness.Deficiencies in sealing may lead to inadequate hemostasis.While there was no harm or injury to the patient, the reported failure mode could likely cause or contribute to an adverse event if it were to recur.
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