No lot code or sample was provided by the customer.Product is enrolled in the formulation stability program in which it is tested according to this product's stability specifications on a set schedule.Raw material testing is performed per requirements and disposition based on established acceptance criteria.All compounding, pre-processing, filling, and packaging mbrs are subjected to 2 independent reviews.A single, normal level i iba ansi z1.4 for attributes is performed for every lot manufactured.The process includes a review of the following: - all chemistry and microbial in-process and finished product results, - environmental, utility, bioburden records, - sanitization records.No sample or lot code was provided.Based on the manufacturing process (sterile filtration, silicon stopper and glass vial) the root cause of the complaint condition cannot be determined.Events outside of alcon¿s control cannot be confirmed.The product labeling for product provides indications for use, contraindications, warnings, precautions, and directions for use to ensure proper use of the product.Instructions also state, ¿all components for single use only¿.No lot code was reported or sample provided by the customer.No further action is possible at this time.The manufacturer internal reference number is: (b)(4).
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