Agent contacted technical solutions to report a pump explant due to multiple under infusion volume discrepancies.At a refill appointment, the first under infusion was observed with the expected volume being 3.8ml and the actual aspirated volume being 9ml.Months later, a second volume discrepancy was observed with the expected volume being 4ml and the actual aspirated volume being 9ml.Approximately a week later, a catheter dye study was performed and confirmed that the catheter was found to be patent.The day following the dye study, the patient alleged an increase in pain and withdrawal symptoms.The pump was later explanted.On the day of the explant, a final volume discrepancy was observed, with the expected volume being 2.6ml and the actual aspirated volume being 8ml.
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Device was returned for additional evaluation and investigation.A review of the device history record, which includes verification of all steps in the manufacturing of the pump, verification of all final testing performed by/on the pump, verification of sterilization, and packaging for subject pump was performed.The review did not identify any non-conformance's, issues or capas associated with pump function.Additional physical investigation was performed on the device, confirming the alleged issue.Visual inspection of the pump did not find any exterior anomalies.Engineering was unable to flush the catheter access port (cap), which would lead to a volume discrepancy, confirming the complaint.The cap and suture ring were removed, and a second decontamination was done.Functional analysis of the pump confirmed the pump successfully primed and flowed within design specifications without the cap.During the second decontamination the cause for the occlusion was lost.The root cause for this issue is occlusion in the cap.Internal complaint number: (b)(4).
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