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Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.The investigation was performed considering complaint description, cs reports, system history, system log files, and cc-part.The on-site intervention by siemens service revealed that a defective circuit board (mcb300) of the generator caused the x-ray failure.After the circuit board was replaced, the system again worked as specified.The detailed investigation of the defective part showed that the memory chip on the mcb300 board was defective.The occurrence rate of the error pattern was checked.A possible error accumulation or even a systematic error, which leads to a corrective action of the installed base, could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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