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Reported event is confirmed.Customer event ¿insufficient heatseal, (sterile) pouch or blister pack¿ was confirmed based on device evaluation.Received two 139112ext in unopened original packaging.Lot number was verified.Performed a visual inspection of the device, there is an open channel in the seal on one out of the two packages.Performed a functional inspection, the devices were dye leak tested which indicated that the packaging had an insufficient heat seal on the packaging with the channel.The manufacturing documents from the device history record have been reviewed with special attention to the manufacturing and inspection of the product.The product released for distribution was found to have met all specifications prior to shipment.This is the only complaint for this lot number and failure mode within the past two years.A two-year review of complaint history revealed there has been a total of (b)(4) reports, regarding (b)(4) devices, for this device family and failure mode.During this same time frame (b)(4) devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be 0.0001.Conmed encourages the inspection of all medical equipment, labeling and packaging prior to use.This issue will continue to be monitored through the complaint system to assure patient safety.
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During incoming inspection, the distributor rejected this device, 139112ext, for an insufficient heatseal.There was no contact with the patient as this was found during incoming inspection.This will be reported as a malfunction with potential for injury upon reoccurrence.
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