Manufacturer's investigation conclusion: the reported of a broken pin on the white power lead was not confirmed.The system controller (serial #: (b)(6)) was not returned for analysis.Additional provided information communicated on (b)(6) 2022 stated that no product would be returned for evaluation.The root cause for the reported event was unable to be conclusively determined through this analysis.The device history records were reviewed for the system controller (serial #: (b)(6)) and the system controller was found to pass all manufacturing and quality assurance specifications.Heartmate ii instructions for use (ifu) section 8 entitled ¿equipment storage and care¿ and heartmate ii patient handbook section 6 entitled ¿caring for the equipment¿ addresses how to properly care for, maintain, and store the equipment for proper use.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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