Manufacturer's investigation conclusion: the reported event of a charging issue and red battery light alarm on the power module was confirmed.(b)(6) was evaluated by the european distribution center (edc) where the event was reproduced.The unit came in with a damaged battery clip, cracked rubber feet, and damaged vent bands.The battery clip had a bent contact that would not make a secure connection when connected to the battery.The system booted up as intended and passed the functional test after the battery clip was replaced.Preventive maintenance was performed and the unit was returned to the rental pool.The root cause for the reported event was due to a damaged battery clip that was not making consistent contact with the battery.Device history records were reviewed and showed no deviations from manufacturing or quality assurance specifications.(b)(6) was shipped to the customer.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Heartmate 3 instructions for use section 7-¿alarms and troubleshooting¿ and heartmate 3 patient handbook section 5-¿alarms and troubleshooting¿ explain how to properly interpret and troubleshoot atypical alarms.Heartmate 3 instructions for use section 3-¿powering the system¿ states that the power module contains an internal backup battery that provides approximately 30 minutes of backup power to the system during a power emergency.No further information was provided.The manufacturer is closing the file on this event.
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