Information was received from a patient who was implanted with an implantable neurostimulator (ins).The patient reported that they "took a bad trip" on (b)(6) 2022, and since the "trip", the pt said their therapy had not been working quite right.Pt said their knee gave out and they ran unbalanced for 20 feet and used their arms to stop them at a wall.Pt then got code "system error: 0x164fb9f6: system encountered an unexpected error" and the pt could not feel their therapy even though they turned their therapy up to 7.2.During the call, the pt confirmed their therapy was turned on and adjusted their therapy from 5.2 to 8.5.Pt could feel their therapy at 8.5 and, when the pt crossed their legs, the therapy got very strong.Pt turned their therapy down to 5.2 and mentioned they could still feel their therapy.Pt did not have adaptive stim active on their handset group a.Pt said their handset asks them to reconnect when the screen went off.Patient services specialist explained handset function and expectations to the pt.The patient was redirected to their healthcare provider to further address the issue.Pt said they would be going to their hcp to try a new program on (b)(6) 2022.
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