It was reported the luer lock was molded poorly.To aid in the investigation, one sample in an opened packaging blister and two photos were provided for evaluation by our quality team.A visual inspection was performed and the luer lock is damaged.No other defects or imperfections were observed.The two photos provided show the sample received.This defect could occur if there was a jam during the assembly process inducing the symptom reported.A device history record review was completed for provided material number 309653, lot number 1320202.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.Verification of the assembly process was performed.The conveyors and rails were aligned, and the flow of product was good.To date, there have been no other similar events reported for this lot.Based on the investigation and with the returned sample analysis the symptom reported by the customer is confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
|