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If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Udi: (b)(4).Investigation summary: the complaint was received and evaluated.Visual inspection revealed that signs of activation on the active tip.The vapr hand piece used was not received for evaluation.The device was sent to the manufacturer for further testing.The vapr 3.5mm flex side -ea was returned to manufacturer for evaluation.The manufacturer conducted visual inspection and functional test of device received by customer.The visual inspection of the device was performed, as a result, the two devices returned for investigation and both devices have been returned in its original packaging.Minimal signs of activation at the tip on one device, the shaft is straight with no signs of damage on either device.The poor active solder connection on both devices; and gap between solder and pcb.There are marks on the proximal end that would suggest the device was fitted to a connector cable.Finally, no connection cable returned with product.The same fault was recorded on both devices.The same fault was recorded on both devices.There was a break in the active circuit continuity.A dhr review has been performed for the complaint device lot number u2009113; no issues (ncrs or deviations) with the manufacturing process have been indicated which might explain the failures observed.During our investigation we have been able to confirm an electrical fault on both returned devices.The root cause of both failures can be assigned to a manufacturing defect due to an inadequate solder bond being applied during manufacturing at process id 110 fit and solder pcb as per assy aid 515352 causing an intermittent connection - human error.It is likely the poor solder bound was making an intermittent contact during the manufacturing process which allowed the device to pass electrical testing process id 135 and then deteriorated further during transportation.The assignable root cause relating to this complaint is the manufacturing process.A capa investigation has already been completed to further investigate similar failure.A correction action from this capa was the retraining operators within cr1 against the current assembly aid 515352 process id 110 fit and solder pcb which should help prevent recurrence of this defect.The customer¿s device was manufactured in oct 2020 which was prior to this correction.At this point in time, in depuy synthes mitek, additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post market surveillance.
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It was reported by the customer in (b)(6) that during an arthroscopic shoulder stabilization surgery on (b)(6) 2021, it was observed that the vapr 3.5mm flex side device did not work and even after the cable was changed, it still did not work.During in-house engineering evaluation, it was determined that there was poor active solder connection and gap between solder and pcb on the device which further showed that the device had an electrical problem; and that it did not coagulate nor ablate.Another like device was used to complete the procedure.There were no adverse patient consequences nor surgical delay reported.No additional information was provided.
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