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H10: the device was not returned for evaluation and the reported event could not be confirmed.The clinical/medical investigation concluded that responses for the clinical documentation had not been received as of the date of this medical investigation.Without the requested information, the clinical root cause of the reported event cannot be further assessed and the patient impact beyond the reported poly revision cannot be determined.The current patient health status remains unknown.No further medical assessment can be rendered at this time.A review of the manufacturing records did not reveal a manufacturing abnormality that could have caused or contributed to the reported incident.A review of complaint history revealed similar events for the listed device.These similar events reported the same harm but no sufficient information about the failure mode was provided, so these events could not be associated with the reported event.No adverse trend was found for this event.For the batch number, the review did not reveal similar events.A review of the instructions for use documents for knee systems provides complete guidelines of indications, contraindications, warnings and precautions and possible adverse effects that may occur preoperative, during surgery or post operative.A review of the risk management file revealed this failure mode was previously identified.The anticipated risk level is still adequate.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Factors and/or some potential probable causes that could contribute to the reported event have been identified as overuse or excessive pressure on the joint, injury, infection and/or patient condition.The contribution of the device to the reported event could not be corroborated.Based on this investigation, the need for corrective action is not indicated.Without the return of the actual product involved, our investigation could not proceed.Should the device or additional information be received, the complaint will be reopened.No further investigation is warranted for this complaint; however, we will continue to monitor for future complaints and investigate as necessary.We consider this investigation closed.Internal complaint reference number: case-2022-00100345-1.
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