There were three (3) malfunction events reported.All three of the events had product returned for evaluation.From the product evaluation, it has been determined that two (2) of the reported units functioned as designed.The third (3rd) unit was determined to be misused by the end-user.Evaluations with known lot numbers had their manufacturing and production documents reviewed.No non-conformances were noted within the production documents.No manufacturing defects were noted during the evaluation of the returned product.Therefore, the conclusion was the devices were manufactured to specifications.From the product evaluation, it has been determined that one (1) of the reported devices was misused by the end-user.The production/manufacturing documents were reviewed.No non-conformances were noted.Therefore, the conclusion was the product was manufactured to specifications.The returned unit had observed deformation from usage.The deformation was due to improper technique or improper usage of the product.Because the device was used improperly, this contributed to the coping not fitting the implant as required.Devices involved: 3.0mm direct pickup coping, long, hexed.Internal 3.5mm regular direct pick-up coping, hexed.(b)(4).
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