The customer reported via phone call that they experienced high blood glucose.
The customer¿s blood glucose level was 500 mg/dl at the time of incident.
The customer¿s current blood glucose value was 150 mg/dl.
The customer did not experienced symptoms due to high blood glucose.
The customer treated high blood glucose with insulin pump and injection.
The insulin pump was not on auto mode at the time of incident.
Customer had been using insulin pump system within 48 hours of reported high blood glucose event.
The customer did allege under delivery on insulin pump.
Customer also reported the low blood glucose level 21 mg/dl.
The customer did not experienced symptoms due to low blood glucose.
Customer treated low blood glucose value with food.
Customer also did allege over delivery on insulin pump.
The customer was neither in the emergency room, nor admitted into hospital as a result of high blood glucose.
No further patient complications were reported.
Troubleshooting was successfully performed; however, the customer will discontinue use of the device.
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