It was reported to siemens that the ct scan of a polytrauma patient was not possible.The patient was hospitalized after a fall from a window (height unknown) and an emergency diagnosis was need on (b)(6) 2022, at 5:53am.The first topogram (low dose overview scan) was marked in yellow (warning that scanning cannot continue, and changes are needed in the protocol), so it was not possible to start the volume scan.The customer repeated the topogram six (6) times to obtain the clearance for the urgently needed head scan a at 6:09am.The scan was successfully completed.The patient was on the ct table for approximately 20 minutes.A device malfunction was not reported.An abdominal scan was also needed but was not started because the rescue service decided to move the patient to another hospital.The patient unfortunately expired at the second hospital.The reported event occurred in (b)(6).
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