Gehc has investigated the complaint and forwarded complaint information to civco.It was confirmed the pec63 was manufactured by civco, and the probe by gehc.The probe was manufactured in november of 2021 and does not show signs of wear which would adversely affect the needle guideâs ability to remain clipped to the probe.Additionally, there were no signs of damage to the needle guides.Therefore, gehc has concluded there is no damage to the gehc ric5-9a-rs probe and it is not malfunctioning.Civco has contacted the customer and the customer has agreed to return the needle guides to civco for further analysis.Furthermore, design verification documentation was obtained which reports that a force of 10n, the equivalent of a 1kg weight, was needed to pop the needle guide off the probe.Civco is continuing their investigation, and gehc has completed theirs.Udi (of the ric5-9a-rs): (b)(4).Legal manufacturer (of the ric5-9a-rs): (b)(4).
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