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It was reported that, during an internal fixation procedure, the sureshot meta standard drill guide probe sterile packaging was noted to be particularly crumpled.The device was unwrapped and noted to have a slightly odd s shape bend towards the distal end.Surgery was resumed, with a less than or equal to 30 minutes delay, with a smith and nephew back-up device.Patient was not harmed.No further complications.
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H3, h6: the device was not returned for evaluation but the pictures were reviewed, and revealed that packaging was in fact crumpled, and that the device did have a slightly odd s shape bend towards the distal end.However with the available information, it can not be confirmed how the package has been manipulated, additionally, the images provided show the device has been used.With this in mind, and considering there have been no additional complaints received for the implicated batch, this complaint is considered isolated and no further escalation or investigation will be completed at this time.A review of the production order did not reveal a manufacturing abnormality that could have caused or contributed to the reported incident.A review of complaint history revealed similar events for the listed device over the previous 12 months, but no similar events for the batch based on the historical data, this failure mode will be monitored for future complaints for any necessary corrective actions.A review of the risk management file revealed this failure mode was previously identified.The anticipated risk level is still adequate.A historical review concluded that there are no prior actions related to this product and event.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Factors that could contribute to the reported event include damage during shipping or mishandling, excessive exposure to high environmental temperatures and/or manufacturing process errors.The contribution of the device to the reported event could not be corroborated.Based on this investigation, the need for corrective action is not indicated.Should the device or additional information be received, the complaint will be reopened.No further investigation is warranted for this complaint; however, we will continue to monitor for future complaints and investigate as necessary.We consider this investigation closed.
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