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(b)(4).Investigation summary an analysis of the product could not be performed since a physical sample was not received for evaluation.As part of our company quality system process, all devices are manufactured, inspected, and distributed to approved specifications.However, if the product is received at a later date, the investigation will be updated as applicable.The manufacturing records were reviewed and the manufacturing/packaging criteria were met prior to the release of this batch.Additional information was requested, and the following was obtained: could you please confirm what is the severity of the burn? (please see degrees of burns below and choose one): first degree burns are minor burns on the first layer of skin.The skin looks dry, redness, and may be swelling; no penetration or blisters.Second degree burn looks wet or moist.The burn site appears red, blistered, and may be swollen and painful.Third degree burn the burn site looks deep, whitening or blackened and charred.What medical intervention was used to treat the burn? (such as salve or stitches).Besides the burn, did the patient experience any adverse consequence due to the issue? are there any anticipated long-term effects from the burn or injury? what is the current status of the affected (patient or user)? answer = the customer has decided not to pursue this inquiry as: ¿after further review from our clinical team.No further investigation needs to be completed by the vendor internally we will reeducate our team on proper handling of insulated devices¿.Additional information received: op notes attached.Op notes received.Information inside op notes: post op skin condition 1: burns.Post op skin comments 1: bilateral corners of mouth.Treated with 2% lidocaine jelly topically post -operatively."halfway through removing the right tonsil, the oral commissure burns were identified.The bovie was replaced and the event was reported through all appropriate channels.Additional information from medical safety officer: i noted the description in the operating note.It said bilateral oral commissure burn, left, right.They pointed to defective insulation of the electrode tip.So at minimum, this will be an ae and product defective complaint.It should be reported.Additional information provided: 5/11/2022 spoke with (b)(6), risk management last week to request permission to perform an onsite analysis as attorney for patient has granted permission.She indicated she needs to check with her legal partners to ensure they are aligned and she will get back to me.
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(b)(4).Date sent: 6/14/2022 photo analysis: this is an analysis of a set of images submitted to ethicon endo-surgery for evaluation.Image (img_0384 (5)): the image provided by the customer shows burn damage to insulation along the electrode.Image (ent bovie tip 1 (1)): the image provided by the customer shows damage to the insulation of the electrode.No conclusion could be reached as to how this issue occurred through photo analysis.As part of the ethicon endo-surgery quality process, all devices are manufactured, inspected, and released to approved specifications.Because the instrument was not returned our evaluation is limited.We value the opportunity to fully analyze the instrument upon its return.
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