On (b)(6) 2022 the customer alleged to medela llc that they had a system clogged alarm while using the medela liberty negative pressure wound therapy pump.Additionally, the mother states there is nothing wrong with the dressing on the pump, they need more canisters to be delivered to the hospital, as the patient is being admitted to the hospital for a blood infection.The nurse explained that the device may be removed because they may change the plan of care while in the hospital.The mother states that no one can do the dressing change but the surgeon.He has to come to the hospital each time to have the dressing changed.On (b)(6) 2022, a second call from the mother tonight and she states that there was an alarm and the pump went out.She does not know what type of alarm, and the device is not longer connected to the patient.She refused to reconnect the patient to the unit to troubleshoot.States that the surgeon is the only person that can connect the pump to the patient.She says the surgeon is not available to troubleshoot with them, surgeon has already left the room.This nurse explained to the mother that it is likely that the issue is not the device because it is not likely that three negative pressure wound therapy pumps have the same issue.The dressing should be applied differently to eliminate the notion of a pump problem.At the request of the mother the patient will receive another pump exchange.Doctor was at the bedside assessing the wound.
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