On 10-may-2022, getinge received an e-mail from the australian senior customer service representative containing customer¿s complaint that involves atrium¿s c-qur v-patch mesh product.The service representative reported that the customer claimed that she was a patient at strathfield private hospital, strathfield, au 2135 where she had an atrium c-qur v-patch implanted.According to the e-mail provided the patient allegedly had an atrium c-qur v-patch mesh implanted and subsequently suffered infection as a result of the implantation of the c-qur v-patch mesh product, which required additional surgery.The date of revision surgery is unknown.The lot number and date of implant is unknown.The patient¿s complaint consists of general allegations.No medical records or other objective evidence is provided for review.There are no liability claim documents provided.No device was returned.Based on these factors, the complaint cannot be confirmed.A complaint history, complaint trend, and capa review did not identify any related complaints, capas, or trends to aid in the investigation; however, it can be noted that a number of complaints associated with mesh litigation were identified.A risk review found that the hazard/harm (reported defect) and associated severity is adequately addressed in the product's risk management file.No details regarding the procedure and the product were provided.Therefore, it is unknown if the product was used in accordance with the labeling.The ifu discloses a number of adverse reactions, including infection, that can occur due to the use of surgical mesh.A definitive root cause of the event cannot be determined; however, the conditions experienced by the patient are anticipated procedural complications.Production of mesh products were discontinued in july 2019.As there have been no adverse trends or new risks associated with this event and no indications of a supplier, design, or manufacturing related cause, no escalation is required for this complaint.H3 other text : device not available for return.
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