It was reported the customer found two syringes without labels.To aid in the investigation, one photo was provided for evaluation by our quality team.The photo shows two syringes with no barrel label.No other defects or imperfections were observed.This defect could occur if there was a jam during the syringe barrel labeling process inducing the symptom reported.A device history record review was completed for provided material number 306424, lot number 131596n.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.Verification of the syringe barrel labeling process was performed.The settings and alignment were correct, and the flow of products were good.To date, there have been no other similar events reported for this lot.Based on the investigation and with the photo sample analysis the symptom reported by the customer is confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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