Manufacturer's investigation conclusion: the reported event of loud howling alarms, red battery and yellow wrench alarms, and the power module battery not working was not confirmed.Additional provided information communicated on 02jun2022 stated that no more information can be obtained in clarifying the alarms.The system controller, power module, and system monitor were involved with the event.No log files were obtained.The event resolved by changing the patient to batteries.Additional provided information communicated on 27jun2022 stated that the serial number was not able to be located.The root cause for the reported event was unable to be conclusively determined through this analysis.The device history records were unable to be reviewed due to the serial number of the power module being unknown.Heartmate iii instructions for use (ifu) section 3 entitled ¿powering the system¿ and heartmate iii patient handbook section 3 entitled ¿powering the system¿ addresses how to properly switch between power sources.This section also provides ample information on the power module backup battery: how to install it, uninstall the battery.How to charge the battery, support time, etc.Heartmate iii instructions for use section 7 entitled ¿alarms and troubleshooting¿ and heartmate iii patient handbook section 5 entitled ¿alarms and troubleshooting¿ addresses how to properly address and interpret all system alarms including red battery and yellow wrench advisory alarms.Heartmate iii instructions for use section 8 entitled ¿equipment storage and care¿ and heartmate iii patient handbook section 6 entitled ¿caring for the equipment¿ addresses how to properly maintain and store the equipment for proper use.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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