The patient experienced speed drops below low speed limit without alarm, increases in power up to 18 w, and a replace system controller message.Further troubleshooting led to the replacement of the patient cable and system controller, which resolved the power issues.Patient continued to have pump stops on wall power, but not batteries.Hypothesis was that there is still at least a short to shield internally.The patient was switched to their backup system controller and no further alarms have been noted.Related manufacturer report number: 2916596-2022-11165, and 2916596-2022-11458.
|
Manufacturer's investigation conclusion: the reported event of a replace controller alarm was confirmed via log file analysis.A review of the log files contains overlapping data spanning approximately 28 days ((b)(6) 2022 per timestamp).Starting (b)(6) 2022 from 13:37:23 - 13:37:42, (b)(6) 2022 from 3:29:24 - 3:29:27, (b)(6) 2022 from 13:55:42 ¿ 13:55:44 and 17:20:29 ¿ 20:22:41, and (b)(6) 2022 from 7:01:14 ¿ 7:01:22, while connected to the power module, the pump struggled to maintain the set speed resulting in low speed operations and intermittent pump stops.On (b)(6) 2022 at 20:22:04, a replace controller fault activated due to a backup processor fault.The alarm cleared shortly after activating.The driveline was disconnected on (b)(6) 2022 at 7:26:20 for exchange.There were no other notable alarms active in the log file.The heartmate ii system controller (s/n: (b)(6)) was returned for analysis and functionally tested.The replace controller alarm was unable to be reproduced.The system controller was able to operate as intended during analysis without issue.A root cause for the reported event was unable to be conclusively determined through this analysis.During the investigation there were incidental findings of driveline fault alarm and no external power alarms.Device history records were reviewed and showed no deviations from manufacturing or quality assurance specifications.Heartmate ii instructions for use section 7 - ¿alarms and troubleshooting¿ and heartmate ii patient handbook section 5 - ¿alarms and troubleshooting¿ explain how to properly interpret and troubleshoot all alarms, including driveline fault, power cable disconnect, no external power, and replace system controller alarms.Heartmate ii instructions for use section 8 - ¿equipment storage and care¿ and heartmate ii patient handbook section 6 - ¿caring for the equipment¿ explain how to properly maintain the integrity of the system controller.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
|