At this time, product has not yet been returned and a valid serial number has not been provided.An extended investigation has been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.A tripped trend review was conducted for the reported complaint and freestyle insulinx meter; no trends were identified that would indicate any product-related issues.If the product is returned, a physical investigation will be performed and a follow-up report submitted.The device mfg date is unknown.The date entered is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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A complaint was received regarding an incorrect product delivery issue of a replacement adc meter, issued as customer initially reported the test did not start after sample application.As a result, on (b)(6) 2022, the customer experienced hyperglycemic symptoms described as shaking, which resulted in a fall and a brief loss of consciousness.A blood glucose test result of 20 mmol/l was obtained on an unknown device and the customer was brought to the hospital; however, there is no further treatment information provided.No further information was provided.There was no report of death or permanent injury associated with this event.
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