| Model Number |
SYS-0185 |
| Health Effect - Clinical Codes |
Insufficient Information (4580); No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/09/2022
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Type of Reportable Event
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Serious Injury
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Additional Manufacturer Narrative
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After the veran representative cleared the procedure plan on the planning laptop and re-planned the procedure, the plan was able to exported onto the usb and successfully uploaded to the tower.No further action is necessary.
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Event or Problem Description
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Veran representative attempted to export the procedure plan from the spin planning workstation onto a usb and import it onto the tower.The plan would not export.The patient was under anesthesia.The procedure was delayed for 20 minutes and then had to be aborted.
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Additional Manufacturer Narrative
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This report is being supplemented to provide information that was inadvertently not provided in the initial medwatch report and to correct information provided in the initial report (see b3: date of event).D4: laptop software version: 4.3.0.Tower software version 4.3.2.Both are compatible with each other.G3: date received by manufacturer was blank on the initial medwatch report and should have been 09-may-2022.The device was not returned for evaluation, as troubleshooting was performed on-site and the issue was resolved.All of the relevant data for this event was deleted during troubleshooting; as such, determining the cause of the issue was not possible.Veran will continue to monitor field performance for this device.This supplemental report is being submitted as a corrective action following a retrospective review of complaints in response to an observation from an external inspection.
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Search Alerts/Recalls
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