| Model Number |
U 601 |
| Medical Device Problem Code |
Patient Data Problem (3197)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/11/2022
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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There was an allegation of a software issue for the cobas u 601 urine analyzer.The alleged issue was that a sample barcode id was incorrectly read.Sample b displayed sample a's barcode and another set of results.Sample a had the correct barcode id and results.The barcode id was not read correctly for sample b.The results were manually checked and were not reported outside of the laboratory.The software version is 2.2.10.
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Additional Manufacturer Narrative
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The investigation found that only two tubes were placed in the rack at positions 3 and 4.There were several "warning order" warnings on the date of the event.The "warning order" error indicates errors occurred during processing of sample orders.Possible causes for the error are some sample orders could not be processed because there is not enough sample in the tube for the selected test profile, hardware errors occurred during processing of sample orders, or racks were transported to the output buffer before the sample processing was finished.There was also a "tube barcode cannot read" error, indicating the barcode label is missing, wrongly positioned, or damaged.The investigation reviewed data which showed that the analyzer handled the two samples and orders separately.It was also visible that the sample page was edited for the 4th tube.The investigation is ongoing.
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Additional Manufacturer Narrative
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The developers examined the instrument's files and found that the analyzer handled the two samples and orders separately.It was visible that the sample page was edited for the 4th tube.Based on the provided information, it was consistent that the sample identification was mistakenly corrected to the third tube's barcode identification.The developers did not find a software issue.The investigation determined the event was consistent with a handling issue.No product problem was found.
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Search Alerts/Recalls
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