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Product complaint # (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.Additional narrative: reporter is a j&j sales representative.Investigation summary service and repair evaluation: the customer reported that the device failed torque test.The repair technician reported device failed torque testing and was out of calibration.The maximum torque peak attained during evaluation was 3.58 nm which is out of the specified limit 3.1 nm-3.5 nm for the part.Torque test high is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is failed high torque.The item will be forwarded to customer quality.The evaluation was confirmed.Device history lot part # 03.632.204 synthes lot # h759867-03.Supplier lot # h759867-03.Release to warehouse date: 05 feb 2019.Supplier: avalign technologies-nemcomed.No ncrs were generated during production.Device history review review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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