Manufacturer's investigation conclusion: the reported event of the 14-volt battery being unable to charge with a displayed error code was confirmed.The returned 14-volt battery (serial number (b)(4)) was received with 0 of its leds lit upon pressing the fuel gauge button.The battery was unable to charge within a known working test universal battery charger (ubc), and an error code was observed indicating that the battery¿s printed circuit board (pcb) was damaged.The battery was opened, and a component that connects to the battery¿s cells and contacts was observed to have been electrically damaged, as the component had partially shorted to other areas of the cell/contact circuitry.Due to this component being damaged, the battery was unable to properly charge and output voltage.The provided log file was reviewed, containing data spanning approximately 8 days ((b)(6) 2022 per timestamp).The pump maintained speeds above the low speed limit while connected to the driveline.Issues regarding the battery¿s ability to charge were not observed throughout the data.The root cause of the reported event was determined to be damage to the battery¿s main pcb; however, the root cause of the damage was unable to be conclusively determined.Device history records (dhr) reside with the original equipment manufacturer (oem).However, the battery was observed to have passed all initial manufacturing tests per the manufacturing inspection datasheet.The heartmate ii patient handbook (rev.F) instructs users on how to properly use, charge, and calibrate 14-volt batteries.If a red light status becomes active on the ubc while the battery is charging, users are advised to not use that battery.The patient handbook also instructs users on how to check the current relative charge of the 14-volt batteries.Two batteries are expected to power the system for approximately 10-12 hours, and this can vary depending on activity level.The heartmate ii patient handbook (rev.F, section 5 ¿alarms and troubleshooting¿) instructs users on how to resolve alarms that sound from their system controller, including alarms associated with power cable disconnect/low voltage conditions.The heartmate ii patient handbook (rev.F, section 6 ¿caring for the equipment¿) instructs users on how to properly clean and maintain the integrity between the battery and clip combo.A poor connection may result in atypical low voltage alarms.The heartmate ii patient handbook (rev.F, section titled "emergency contact list") cautions users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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