Manufacturer's investigation conclusion: the reported event of a damaged power cable connector was unable to be confirmed.The heartmate 3 system controller was not returned for analysis and no log files were submitted for review.Multiple good faith effort attempts were made asking for the serial number of the system controller and if the exchanged controller will be returning and for more clarification of the reported damage; however, no response was received.The extent of the reported damage was unable to be confirmed.The root cause of the reported event was unable to be conclusively determined through this investigation.The device history records for the system controller were unable to be reviewed due to the serial number being unknown.Heartmate iii instructions for use section 8 entitled ¿equipment storage and care¿ and heartmate iii patient handbook section 6 entitled ¿caring for the equipment¿ addresses how to properly care for and maintain the equipment for proper use.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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