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A review of the dhrs of the top level and sublots as well as the inspection records was conducted, and no deviations or non-conformances were found relating to this issue.There was no physical evidence returned by the customer, but there were photographs that allowed for an inspection of the biopince needle set to take place.It was found that the pincer had been badly arched and bent out of shape and the tri-tips appeared to have been badly bent and curled inward.The tri-tip damage observed in the pictures of the needle set is indicative of the device striking some hard external surface or some hard internal object, such as a bone or calcified tissue.Additionally, there was no indication on the per that a coaxial introducer was used with the device.When the device is cocked, the pincer comes out of its window and becomes exposed to the tissues and structures present during the operation.Without the use of a proper sized coaxial needle, the pincer can be pushed flat as it is a very sensitive component.Additionally, once a pincer is flattened, it becomes possible to hit the window structure when firing, which results in the pincer folding up in an arch shape, as was seen in the supplied photographs.Since the most likely cause for the damaged needles is related to an event within the user's environment and not a manufacturing issue, no corrective action can be implemented at this time.
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