No photos or physical samples that display the reported condition were available for investigation.A device history review was performed for the reported lot 2201089, no deviations or non-conformances were identified during the manufacturing process that could have contributed to this issue.Final products in this manufacturing line, for this reference are sampled and they are subjected to visual and functional inspections during the different manufacturing sub-processes according to procedures, no issues related to the reported incident were identified during manufacturing.Damage can occur due to the product jamming within manufacturing equipment.Without the sample to evaluate, we cannot verify this to be true for the incident reported.Based on the available information we cannot identify a root cause at this time.Complaints received for this device and reported condition will be monitored by our quality team for signs of emerging trends.
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