The manufacturer is reporting the following complaint after a voluntary review of all complaints (reportable or not) since 2016.This report is being filed now, after being scrutinized under a newly revised risk matrix, recently adopted after inspection.The unit's water tank had a sheen on the water in addition to the unit producing a bad smell.The device met the criteria for bacterial contamination.During the investigation, the problem was traced to the user not following the manufacturer's instructions of using filtered 0.22-micron water or sterile water to prevent contamination.
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