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Investigation report: upon receipt at abbott diagnostics scarborough, the instrument was sent to the systems group for further investigation.Systems attempted to power on instrument and observed power was lost immediately after relay energized sending power to base board.Disassembled instrument to further investigate and observed capacitor c122 on the baseboard had failed shorting out 12-volt power supply.C122 is a 16v capacitor in a 12v circuit and is adequately sized to operate under nominal operating conditions however, it is susceptible to damage if there is a voltage transient in the power supply.In a well-designed circuit, capacitors should be rated for a minimum of 2x the intended operating voltage to allow for most transients to pass without damage.The materials surrounding the failing capacitor are either non-flammable (aluminum) or flammability rated with a minimum of 94v-2.These ratings are required for iec 61010-1 compliance.Iec 61010-1 compliance has been commissioned using tuv rhineland and tuv rhineland's safety mark is on the id now ratings label.Cause of customers complaint is a shorted capacitor from a voltage transient above its rated voltage.The release documentation for instrument part number nat024 and instrument serial number (b)(6) was reviewed; the instrument met all release criteria.The reported overheating/smoking issue is anticipated in nature and severity within the product risk file.No new hazard has been identified.In conclusion, the customer's returned instrument was replicated for smoke issue when tested at abbott diagnostics scarborough.A root cause was found to be a failure of the c122 capacitor shorting due to a voltage spike above its rated voltage.The "smoking" reported comes from the capacitor as it burns out.The failed component shorts out the 12-volt dc supply causing the instrument's power pack to shut down as an intended safety feature.This prevents the instrument from turning on.A change order was implemented to increase size of the capacitor to 25v, more than 2x operating voltage to better handle voltage transients.This device was transacted 12dec2018, prior to the capacitor size increase implemented on 09apr2021.The instrument was manufactured prior to the implementation of that change.Ased on the above summary, the investigation is deemed closed.The product will continue to be monitored and tracked.
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