Manufacturer's investigation conclusion: the heartmate 3 system controller (s/n: (b)(6)) was evaluated following the reported event of the pump not starting as intended.A review of the log files contained overlapping data spanning approximately 1 hour (31may22, 10:29:57 - 11:37:16 per timestamp).From 10:29:57 ¿ 10:34:24, several lift_off and rot_displ fault flags were captured, without any apparent flow through the pump (mean flow values were captured at 0.0 liters per minute for these events).Elevations in pump current (lvad monitor iimc) were captured during these events, over 400 ma (maximum of 1240 ma).The maglev monitor mode alternated between rollon, bearon, and pwroff.The pump began to operate as intended at 10:34:24 and regained speed above the lsl at 10:34:25.The controller operated as intended throughout the log files.The system controller was not returned for analysis.Provided information stated no product will be returned.The delayed pump start could not be correlated to an issue with the system controller.Heartmate 3 instructions for use, rev.C, section 7 - ¿alarms and troubleshooting¿ and heartmate 3 patient handbook, rev.D, section 5 - ¿alarms and troubleshooting¿ explain how to properly interpret and troubleshoot all alarms.Heartmate 3 patient handbook, rev.D, section 2 - ¿how your heart pump works¿ and heartmate 3 instructions for use, rev.C, section 2 - ¿system operations¿ explain how to replace the running system controller with a backup controller.The user is instructed to not attempt to change the system controller without having a trained, competent caregiver by their side to assist.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Device history records were reviewed and showed no deviations from manufacturing or qa specifications.No further information was provided.The manufacturer is closing the file on this event.
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