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The complaint evaluation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review and validity testing for architect estradiol, reagent lot 35332ud00.The ticket search determined that there is as expected complaint activity for the likely cause lot.Trending review determined no adverse trend for the issue for the product.Return testing was not completed as returns were not available.All validity and acceptance criteria were met during completion of the protocol, demonstrating that the lot is performing acceptably.Device history record review did not identify any non-conformances or deviations with the complaint lot and complaint issue.Manufacturing documentation for the likely cause lot did not identify any issues associated with the complaint issue.Based on the investigation no product deficiency was identified for the architect estradiol, reagent lot 35332ud00.Updated section d3 email address for medical device contact person and g1 manufactures site email to (b)(4).
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