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No photos or samples were returned for evaluation.The device history record (dhr) was reviewed, and no discrepancy were found relating to the reported issue.Based on the present information, and since no photo sample was provided and no actual sample was received, a possible root cause could not be determined.The current process and controls were found properly followed, including sub-assemblies, finished product assembly, packaging and inspections performed to the product.There were no abnormal conditions found that could trigger the reported condition.No action plan is deemed required at this time.The current process is running according to product specifications and meeting quality acceptance criteria.As containment, a notification was provided to the production personnel as awareness.We will keep monitoring the process for any adverse trends that require immediate attention.
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The device history record file was reviewed, and no discrepancy was found according to the issue reported.One sample with unknown lot number was received for evaluation.This is a component supplied by an external supplier.A complaint notification was sent to the provider to initiate the investigation.The sample was evaluated by the supplier.The reported issue of the balloon puncture was confirmed.This incident is not considered an out of box failure (device was used).The customer did not indicate how long the device was used prior to the event, but apparent wear was observed from the evaluation.The balloon¿s condition showed the balloon was inflated but then torn.In further review of the device using a microscope and visual inspection, an inspection was performed looking for abnormalities such as, voids, knicks, manufacturing defects, etc.The inspection resulted in no other observations.The balloon end was confirmed torn and could not be inflated.Because this device was used in the patient, it is subject to mishandling, manipulation, environment, patient conditions, and/or degradation over time of use.Therefore, the root cause cannot be definitively confirmed.Additional possibilities that affect balloon life include unique patient factors such as diagnosis, treatment, surgical procedures, as well as medications, nutrition formulas, and gastric ph.Some patients also ingest food orally when the device is still in place which could also impact the balloon performance of the device.Current controls in place include training and certification on all manufacturing operations and qc inspectors as well as proper training on equipment used in the process.There are defined dimensional, visual, and physical requirements, testing methods and dhr/pics (pictorial instruction) provided at each workstation in the production line.Work instructions provide guidance for material verification, line clearance, and qc inspection sampling are followed.The manufacturing suite is maintained to the highest standards with rules outlining cleanroom operation parameters (i.E., temperature and humidity controls) and cleaning schedules for the cleanroom, lim equipment and milling machines.Additionally, there are procedures outlining general personnel requirements for cleanroom usage.To mitigate the risk of releasing devices with defects, each unit is 100% inflation tested during the process.Based on the available information, no corrective actions are required at this time.This complaint will be used for tracking and trending purposes.
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