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On (b)(6) 2022, an arjo representative visited the customer to inspect the concerto shower trolley.The arjo representative found the device in good condition with no visible damage.The side rails locked securely.The device passed all qc checks and functioned as intended.No malfunctions were found.Concerto/basic shower trolley is intended for bathing and showering in hospitals or care facilities residents under the supervision of trained skilled nursing staff.The device is equipped with two side supports located on each side.In order to release it from the up position the two catches need to be pressed at the same time.When raising the side support, the two catches shall be snapped into place.The instruction for use (ifu) guides through using the side support: "when raising the side support, make sure the two catches snap into place." "fold down the side support by pressing the two catches at the same time." the concerto/basic must be used by appropriately trained caregivers with adequate knowledge of the care environment its common practices, procedures and guidelines in the ifu.The ifu recommends user to perform resident assessment according to the specified criteria, such as to use this equipment mainly with resident that is almost completely bedridden and totally dependent.If criteria listed in the ifu are not met, alternative equipment should be used.The ifu also provides information for safe and correct use of the device e.G.: "both caregivers need to help the patient towards the bed." "to avoid injury, make sure the resident is not left unattended at any time." "to avoid patient falling out of the device, make sure that all side supports are in a locked position." "to avoid falling, make sure that the patient is positioned in accordance with this ifu." based on the information provided, the root cause of the investigated incident was not identified as a malfunction (unintended unlock of the side support).During the evaluation of the device and the quality control check, it was not possible to recreate the alleged scenario.The device passed all qc checks and functioned as intended during the evaluation.No other issue that could contribute to the incident was detected.In conclusion, the device was used for resident handling at the time of event, and in that way contributed to the event.No device malfunction was detected upon the evaluation conducted after the event, therefore the device met all manufacturer¿s technical specifications.However, as per the customer¿s allegation the side support unlocked, so the device did not perform as intended.This complaint was decided to be reported to the competent authorities due to the reported resident fall which resulted in the resident's death.
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Arjo was notified about an event involving a concerto shower trolley.The following information was gathered: after washing, the resident was transferred to the resident¿s room with the concerto shower trolley.The trolley was positioned parallel to the bed.It was reported that the side rails were up.While getting dressed, the resident turned towards the bed, the side rails allegedly loosened and the resident then fell head first onto the floor.As a consequence, the resident sustained broken ribs, broken collarbone and there was minimal bleeding.It was reported that the resident died 5 days after the event.
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