MAUDE Adverse Event Report: I-SENS, INC. ASSURE PRISM MULTI BLOOD GLUCOSE SYSTEM; SYSTEM, TEST, BLOOD GLUCOSE, OVER THE COUNTER

Model Number	530001
Medical Device Problem Code	High Readings (2459)
Health Effect - Clinical Code	Hypoglycemia (1912)
Date of Event	02/24/2020
Type of Reportable Event	Serious Injury
Event or Problem Description
Caller stated they have been having repeated issues with receiving falsely low and falsely high numbers from the meters.Caller stated they had a couple situations where for example the assure prism would read 300, but the hospital readings would be 600, 700, or 900.Caller also gave an example where the assure prism meter would read 120, but the hospital reading was 37.Caller stated they have pulled the assure prism meters from service.Caller stated they have performed multiple control solution tests and they are all in range.Rep then gathered caller's facility name, address, phone number.Rep questioned caller about details of time when reading was taken, and caller wasn't exactly sure of the details at the time of the reading.Caller then informed rep that a meter had readings of 120 and 128 that were five minutes apart.This was a known diabetic patient they were familiar with who was having a diabetic issue.It was noted during the call that the patient hadn't taken any medications.Readings were received around 11:51 and the patient arrived at the hospital at 12:11 and the hospital received a reading of 37.Caller was unsure if the hospital reading was venous or capillary.These compared readings are in zone b and are outside of 10 minutes.Rep questioned about temperature fluctuations.Meter is stored in rig in a temperature-controlled environment.Tests were performed in patient's home.Rep then placed customer on hold and called product complaint analyst to question if incident report was required.Product complaint analyst determined from information given to him that an incident report did not seem necessary.Rep then questioned if finger was disinfected.Caller stated that is something they always do so he assumes that the medics disinfected the testing area.Ems call was due to low blood sugar complications on a known patient they have had numerous calls about.Rep then went over proper strip storage with caller.Rep then gathered meter(s) and test strip information and explained replacement and return process.
Additional Manufacturer Narrative
Meter and strips involved in incident were returned for investigation, evaluated and tested.Meter was also tested with retain strips.Products performed to specification.No failure detected.This mdr was submitted late due to technical issues with webtrader esg.Fda helpdesk provided assistance through fda esg helpdesk ticket number (b)(4).

• Brand Name: ASSURE PRISM MULTI BLOOD GLUCOSE SYSTEM
• Common Device Name: SYSTEM, TEST, BLOOD GLUCOSE, OVER THE COUNTER
• Manufacturer (Section D): I-SENS, INC.; 43, banpo-daero 28-gil; seocho-gu; seoul, 06646 ; KS 06646
• MDR Report Key: 14841005
• Report Number: 1832816-2022-00007
• Device Sequence Number: 2380182
• Product Code: NBW
• UDI-Device Identifier: 00015482530501
• UDI-Public: (01)00015482530013,(01)00015482530501
• Combination Product (Y/N): N
• Initial Reporter State: OR
• Initial Reporter Country: US
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): N
• Reporter Type: Importer
• Initial Reporter Occupation: Other Health Care Professional
• Type of Report: Initial
• Report Date (Section B): 06/28/2022
• Report Date (Section F): 06/28/2022

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: Yes
• Is this a Product Problem Report?: No
• Operator of Device: Health Professional
• Device Expiration Date: 08/07/2021
• Device Model Number: 530001
• Device Catalogue Number: 530001
• Device Lot Number: RL08MAS1L
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 03/09/2020
• Is the Reporter a Health Professional?: Yes
• Was the Report Sent to FDA?: Yes
• Distributor Facility Aware Date: 05/20/2022
• Event Location: Home
• Date Report to Manufacturer: 06/28/2022
• Initial Date Received by Manufacturer: Not provided
• Initial Report FDA Received Date: 06/28/2022
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Patient Sequence Number: 1
• Outcome Attributed to Adverse Event: Required Intervention; Life Threatening
• Patient Sex: Male
• Date Report Sent to FDA: 06/28/2022