MAUDE Adverse Event Report: PHILIPS MEDICAL SYSTEMS (CLEVELAND), INC. PINNACLE3 16.4 (ENG/FRA/DEU) SW; SYSTEM, PLANNING, RADIATION THERAPY TREATMENT

Model Number	16.4 PINNACLE3 ENG SW
Medical Device Problem Code	Program or Algorithm Execution Failure (4036)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	04/12/2022
Type of Reportable Event	Malfunction
Event or Problem Description
It was reported that the had driveline power fault alarms.The pump was running fine and the patient was doing well.A review of the log files by technical services found intermittent driveline power fault alarms from (b)(6) 2022 - (b)(6) 2022.The patient's system controller and modular cable were exchanged.The driveline power fault alarm had cleared and had not returned.There was no adverse patient impact.Related mfr #2916596-2022-12006.
Additional Manufacturer Narrative
Manufacturing investigation currently underway.We have not completed our investigation of this event.We will file a follow-up emdr at the completion of the investigation.Internal cross reference: complaint (b)(4).Date of report 20220629.
Additional Manufacturer Narrative
Manufacturer¿s investigation has identified a specific coding issue that was introduced in the development phase of pinnacle software version 16.4.2 as the root cause of this issue.This coding issue has been corrected and this fix is being distributed to the customer via installation of a service pack, specifically in this case, 16.4.3 service pack 1.Internal cross reference: complaint (b)(4), date of report 20220916.
Event or Problem Description
Rtdose export not matching when exporting to mobius.This behavior was identified at a customer site when they exported a treatment plan to 3rd party system mobius to perform a second check.The plan did not pass the second check.

• Brand Name: PINNACLE3 16.4 (ENG/FRA/DEU) SW
• Common Device Name: SYSTEM, PLANNING, RADIATION THERAPY TREATMENT
• Manufacturer (Section D): PHILIPS MEDICAL SYSTEMS (CLEVELAND), INC.; 100 park avenue, suite 300; orange village OH 44122
• Manufacturer (Section G): PHILIPS MEDICAL SYSTEMS (CLEVELAND), INC.; 100 park avenue, suite 300; orange village OH 44122
• Manufacturer Contact: marcus palmer ; 100 park avenue, suite 300; orange village, OH 44122
• MDR Report Key: 14875337
• Report Number: 3004022368-2022-00003
• Device Sequence Number: 5098581
• Product Code: MUJ
• UDI-Device Identifier: 00884838102965
• UDI-Public: 00884838102965
• Combination Product (Y/N): N
• Initial Reporter State: MA
• Initial Reporter Country: US
• PMA/510(K) Number: K170086
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): N
• Reporter Type: Manufacturer
• Report Source: Health Professional
• Initial Reporter Occupation: Other Health Care Professional
• Type of Report: Initial,Followup

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Health Professional
• Device Model Number: 16.4 PINNACLE3 ENG SW
• Device Catalogue Number: 870231
• Was Device Available for Evaluation?: Yes
• Is the Reporter a Health Professional?: Yes
• Type of Report(Section G): Initial
• Initial Date Received by Manufacturer: 04/12/2022
• Supplement Date Received by Manufacturer: 04/12/2022
• Initial Report FDA Received Date: 06/30/2022
• Supplement Report FDA Received Date: 09/16/2022
• Was Device Evaluated by Manufacturer? (Y/N): No
• Usage of Device: Initial
• Patient Sequence Number: 1
• Patient Sex: Unknown