MAUDE Adverse Event Report: GYRUS ACMI, INC CUT/FCP,5MM/33CM DES III (5/PK); ENDOSCOPIC ELECTROSURGICAL HANDPIECE/ELECTRODE, BIPOLAR, SINGLE-USE

Model Number	3006
Medical Device Problem Code	Device Damaged Prior to Receipt by User (1570)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Type of Reportable Event	Malfunction
Event or Problem Description
It was reported the device model: 3006 5mm cutting forceps was reported to fail upon installation.Customer reported they were performing inventory and found the corner of the area of the 3006 package is folded upward inside the box and there is tiny crack, rendering it unsterile.Customer stated they have seen this occurred with two (2) other ones 2-3 weeks ago prior to this report.Customer stated the two additional items were never used on a patient, and were discarded and non were reported.There was no patient harm, no user injury reported due to the event.This report includes 4 reports (customer reported with the same issue (damaged packaging).(b)(6) (lot: fr200177) damaged packaging.(b)(6) (lot: fr179557) damaged packaging.(b)(6) (unknown lot) device discarded by the customer, the issue was not reported to olympus at time of the event.(b)(6) (unknown lot) device discarded by the customer, the issue was not reported to olympus at time of the event.This report is for report patient identifier: (b)(6) (lot: fr179557) damaged packaging.
Additional Manufacturer Narrative
The subject device was received and evaluated.Visual inspection on the as is received condition of the device performed ; noted that there was a crack on one of the corners of the plastic portion of the packing and it is folded.The crack on the corner of the plastic portion was measured at approximately 2.5 inches.The white paper seal portion of the sterile packaging has no signs of punctures or tears, the original label is slightly damaged as a small portion appears peeled off.Inspection observed several scratches on the plastic portion where the handle of the device is located.The device itself appears to be undamaged inside the packaging.Based on the evaluation findings, it was noted the most possible cause for the customer's issue could likely be attributed to transportation or storage.Investigation is ongoing.This report will be supplemented accordingly following investigation.
Additional Manufacturer Narrative
This report is being supplemented to provide additional information based on manufacturer's final investigation.This complaint was escalated to packaging personnel and as a result, the associated dhr' (device history records)s and inspection procedures were reviewed.The dhrs for this product have been reviewed.All records indicate that the product was manufactured and tested in accordance with all applicable procedures and met all final product release criteria.Dhr review for this lot found no associated ncrs (nonconformance's), reported scrap or recorded process deviations relating to the reported failure.Further, there is visual inspection procedures ensuring the devices are not damaged prior to being shipped out.Reviewing the complaint history of this product, there were no other complaints regarding any packaging damage for this model in 2022, resulting in no significant trends observed.The failure likely happened after the devices left olympus in good condition, without damage.The observed failure is a known phenomenon likely resulting from damage occurring during shipping or handling.On page 2 of the device ifu (pn0013496_ab), it states: "carefully remove the device from its shipping package.Inspect to ensure no damage has occurred during transit or storage.Do not use this device if the packaging or device is damaged." olympus will continue to monitor complaints for this device.

• Brand Name: CUT/FCP,5MM/33CM DES III (5/PK)
• Common Device Name: ENDOSCOPIC ELECTROSURGICAL HANDPIECE/ELECTRODE, BIPOLAR, SINGLE-USE
• Manufacturer (Section D): GYRUS ACMI, INC; 136 turnpike road; southborough MA 01772
• Manufacturer Contact: brian motter ; 9600 louisiana avenue north; brooklyn park, MN 55445 ; 4848965250
• MDR Report Key: 14921553
• Report Number: 3011050570-2022-00083
• Device Sequence Number: 6175961
• Product Code: GEI
• UDI-Device Identifier: 00821925035898
• UDI-Public: 00821925035898
• Combination Product (Y/N): N
• Initial Reporter State: NJ
• Initial Reporter Country: US
• PMA/510(K) Number: K023492
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): Unknown
• Reporter Type: Manufacturer
• Report Source: Health Professional,User Facility,Company Representative
• Initial Reporter Occupation: Administrator/Supervisor
• Type of Report: Initial,Followup
• Report Date (Section B): 07/20/2022

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Health Professional
• Device Model Number: 3006
• Device Lot Number: FR179557
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 06/21/2022
• Was the Report Sent to FDA?: No
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 06/07/2022
• Supplement Date Received by Manufacturer: 07/06/2022
• Initial Report FDA Received Date: 07/05/2022
• Supplement Report FDA Received Date: 07/20/2022
• Was Device Evaluated by Manufacturer? (Y/N): Yes
• Is the Device Labeled for Single Use? (Y/N): Yes
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Initial
• Patient Sequence Number: 1
• Patient Sex: Unknown