The customer's complaint was confirmed during in-vitro testing and during the review of in-vivo data.The sensor triggered 7 sensor suspend alarms as it was observed that the system had rejected 4 consecutive calibrations and the led experienced a permanent crash (confirmed throughout the whole qc test).The system's self-test functions worked normally by disabling the sensor due to the detected performance failure.As part of resolution, the rma was authorized to offer the user a sensor replacement.A new transmitter was sent to the user as well, under rma-18351 (complaint: (b)(4).D9 device available for evaluation? yes, device received on 10 august 2022.H3.Device evaluated by manufacturer? yes.H6.Type of investigation updated to 10 h6.Investigation findings updated to 4203 h6.Investigation conclusions updated to 4307.
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