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The cerelink cable was not returned for evaluation after three good faith attempts (gfes) were made.Lot number information has not been provided; therefore, an evaluation of the device could not be performed, and device history record (dhr) could not be reviewed.The root cause(s) of the reported issue could not be determined.However, the possible root cause for the issue reported by the customer could be due to inappropriate technique for assembly and use of the device.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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This is 1 of 2 reports linked to mfg report numbers: 3014334038-2022-00051.Same patient, same event, different products.A facility reported a cerelink sensor was placed in the operating room (or) and was working fine.The patient was disconnected from the monitor, placed on a transport bed, brought to post anesthesia care unit (pacu).In the pacu it repeatedly got a sensor/cable failure error.They replaced the cable and monitor for three times.They kept the sensor in the patient overnight.It was a tunneled basic sensor.They tried the cerelink overnight with no success.Troubleshooting was done in the morning and tried it in an icpx with a reference code of 500 to see if the sensor would work, however, sensor was not acknowledged.The patient went back to the or, back under anesthesia, the sensor was removed and was not replaced.
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