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It was reported while tilting the luminos dfr max system to 90 degrees, the table hit the ceiling and made a hole in it.There was no injury or damage to the system associated with the event.Procedural and patient information was not provided to siemens.On (b)(6) 2022 pictures of the damage to the ceiling were provided.It was determined that the hole in the ceiling was larger than first assumed based on the initially submitted information and, therefore, a risk of moderate injury was identified regarding parts of the ceiling that might have fallen and hit a person if this event were to reoccur.Therefore, even though in this case no injuries had occurred, with this new awareness it was decided to report the issue with an abundance of caution.The reported event occurred in spain.
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H10 manufacturer narrative: the reported event was investigated in detail.The investigation showed that the room dimensions had been reset to the default values.Since the actual room size is smaller than the default values of the software, the system could hit and damage the ceiling as described.The provided data and information were not sufficient to determine the exact root cause of why the room configuration was reset to default values.The provided system backups were not complete.Besides others, the so-called "scu.Caf-files", that contain the room configuration data, were not included.For unknown reasons it was decided that the stand configuration should not be part of the backups.According to the information from the service organization, on march 13, 2022, a "software crash installation" was performed.This is interpreted in a way that a software crash occurred at the system and a new installation was required.Since the scu.Caf-files were not included in the existing backups, the room configuration could not be restored during a backup restore and remained in the default state.It is assumed that in this case the most probable root cause was that the service technician did not realize that the available backups were not complete.When installing after the software crash and restoring the backup, the system movements were not checked sufficiently before handing the system over to the user.According to the information received, the issue was solved at customer site by the service technician correcting the values of the room dimension to the actual values.In a subsequent test, a collision with the ceiling was no longer possible.To prevent hazardous situations caused by room dimensions that are set too large, the default values for the room dimension must be set to smaller values.This issue is being addressed by field safety corrective action xp053/22/s which will be submitted to the fda separately.The complaint is closed with this statement and with reference to xp053/22/s.H11 corrected data: b1, b2: adverse event and other serious or important medical events were checked in error in the initial report submitted on july 7, 2022.Product problem should have been checked.D8: device was serviced by siemens and should have been checked "no".H1: "malfunction" should have been checked on initial report since there was no serious injury.H8: usage of device was incorrectly checked as "reuse" in initial report.This field should have been blank.
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