The device was returned, and an initial evaluation was conducted by olympus; however, investigation is ongoing.During the initial evaluation, the user's report was confirmed, there were holes in the curved rubber section compromising watertightness.Additionally, as noted, the adhesive on the object lens was peeling off.There was noise noted in the image and scratches present on the grip, video connector, and light guide connector.If additional information becomes available following the device evaluation, a supplemental report will be filed.
|
This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause of the event was unable to be identified; however, the event most likely occurred due to physical stress due to dropping or bumping, or deterioration due to chemical stress.Olympus will continue to monitor field performance for this device.
|