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The full patient identifier is (b)(6).The exact number of patients involved in this event was not specified.The customer did not supply patient demographics such as age, date of birth, sex, weight, ethnicity or race.Device evaluated by mfr: the access gi monitor reagent was not returned for evaluation.The reagent pack was discarded by customer.No hardware errors or issues with other assays were reported in conjunction with this event.A beckman coulter laboratory solution specialist (lss) was dispatched to customer's site.The lss checked the instrument and found that only pipettor 2 was used with the access gi monitor assay.A deviation between pipettors was ruled out.No ncr (non conformance report) had been reported with reagent lot 125013.The lss recommended to the customer following the access gi monitor instructions for use ifu "mix contents of new (unpunctured) reagent packs by gently inverting pack several times before loading on the instrument.Do not invert open (punctured) packs." in conclusion, a cause for this event could not be determined with the information supplied.There is no evidence of a reagent or system malfunction.
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