Section d6a: implant date inadvertently included in previous report.Implant date is not applicable for heartmate ii system controller.Manufacturer's investigation conclusion: the reported event of a pump stop followed by a clock reset was confirmed via the submitted log file.A review of the submitted log file spanned approximately 19 days (day 1857 hour 13 minute 8 ¿ day 1859 hour 4 minute 55 and day 0 hour 0 minute 0 ¿ day 15 hour 15 minute 53 per time stamp).On day 1859 hour 4 minute 55 while connected to batteries, the no external power alarm activated due to both power cables being disconnected simultaneously during a power source exchange.This resulted in a pump stop and clock reset.No other notable alarms were active in the log file.System controller, serial number epc-44048, was not returned for analysis and remains in use.A root cause for the reported event was due to user error by disconnecting both power cables simultaneously.Device history records were reviewed and showed no deviations from manufacturing or quality assurance specifications.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Heartmate ii instructions for use section 7-¿alarms and troubleshooting¿ and heartmate ii patient handbook section 5-¿alarms and troubleshooting¿ explain how to properly interpret and troubleshoot no external power alarms.Heartmate ii instructions for use section 2 - ¿system operations¿ and heartmate ii patient handbook section 2 - ¿how your heart pump works¿ warns the user that at least one system controller power cable must be connected to a power source at all times.No further information was provided.The manufacturer is closing the file on this event.
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