Manufacturer's investigation conclusion: the reported event of the mobile power unit not charging was confirmed.The mobile power unit (mpu) (serial number: (b)(6)) was returned for analysis, and a log file (20220703_115012) was submitted for review that showed events spanning approximately 4 days (29jun2022 ¿ 03jul2022 per timestamp).A loss of external power event that was associated with low power hazard, power cable disconnect and no external power alarms were active on 01jul2022 from 14:25:12 ¿ 14:26:00.The no external power alarm activated due the voltage across both cables simultaneously decreasing to ~0.0v.The backup battery provided power to the system during these events.The alarm cleared when power was restored to the controller.Pump operation was not affected.There were no other notable alarms.The mpu (serial number: (b)(6) was returned for analysis to the european distribution center (edc) and was evaluated and tested on 19sep2022.The unit was unable to be booted up due to a blown fuse.No functional testing was performed due to the device not powering on.The power supply printed circuit board (pcb) and battery door were replaced, and all testing was performed as per procedure.The replaced power supply pcb was forwarded to the product performance engineering (ppe) lab for further analysis.The replaced power supply pcb was tested further in the ppe lab.The returned pcb was inserted into a functioning test mpu.The unit was plugged in but did not power on.Circuit analysis was performed on the pcb, and it was found that the fuse (f1) was electrically open.The fuse was replaced and the mpu was able to operate as intended.A root cause for the reported event was unable to be conclusively determined through this analysis.The incidental finding of damaged housing was found during the investigation of the mobile power unit.The device history records were reviewed and the records revealed the mobile power unit (serial number: (b)(6)) was manufactured in accordance with manufacturing and qa specifications.Heartmate 3 instructions for use section 8 ¿ ¿equipment storage and care¿ and heartmate 3 patient handbook section 6 ¿ ¿caring for equipment¿ explain how to properly care for the equipment.Additionally, heartmate 3 patient handbook section 10 entitled ¿safety checklists¿, instructs users to regularly inspect their accessories for damage, and to replace any equipment that appears damaged or worn.Heartmate 3 instructions for use section 7 entitled ¿alarms and troubleshooting¿ and heartmate 3 patient handbook section 5 entitled ¿alarms and troubleshooting¿ addresses how to properly interpret and troubleshoot all system alarms, including no external power alarms.Heartmate 3 instructions for use section 3 ¿ ¿powering the system¿ and heartmate 3 patient handbook section 3 ¿ ¿powering the system¿ addresses the user to not use expired batteries and advises the user to properly dispose of them.Heartmate 3 patient handbook and heartmate 3 instructions for use (ifu) caution users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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