| Model Number |
G4 |
| Medical Device Problem Code |
Unstable (1667)
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| Health Effect - Clinical Codes |
Insufficient Information (4580); No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/29/2022
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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A mounting nut on the synchrony boom arm was loose due to the fse not retightening the nut enough.Investigation is in-progress.
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Event or Problem Description
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The synchrony boom arm had unintended motion.No death or serious injury was reported.
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Additional Manufacturer Narrative
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The field service engineer (fse) went to service the system and found an issue that would not allow the completion of the service event.After the fse re-assembled the system it was discovered the boom arm screw as loose.The nut became loose because the fse did not tighten it enough when he worked on the device.The system has since been corrected and the loose hardware was re-tightened.No further action is required.
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Search Alerts/Recalls
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