One (1) certainâ® universal ratchet extension implant driver (long) (ire200u) and one (1) 3i t3â® tapered implant 5/4 x 8.5mm (bopt5485) were returned for investigation.Visual evaluation of the as returned product(s) identified that the driver was stuck inside the implant.Zimvie is not responsible for any damage caused by the clinician's removal of the device.Functional testing to recreate the reported event -the instrument was stuck on the implant, and we couldn't remove it- verified that the driver would not disengage from the implant.A pre-existing condition noted on the per was moderate bone density (type ii).The reported device was located on tooth # 35 (universal) and was implanted/explanted on the same day.The customer did not provide any images for the reported event.Appropriate documentation was reviewed.Dhr review could not be performed since the lot number was not provided.However, zimvie quality management system (qms) has controls in place to ensure the distribution of conforming products.Complaint history review: (unknown lot # for ire200u driver).A complaint history review by item number was conducted for the (ire200u) dating back to 12 months prior to the notification date.The complaint history review revealed that there are no existing non-conformances/capa/hhe/d/ie/product holds for the reported device related to the reported event.Dhr review: (bopt5485): dhr review was completed for the subject lot number 2021011302.It was confirmed that all operations and inspections were executed as per applicable procedure.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Lot was inspected and passed all acceptance criteria by qa.Complaint history review: (bopt5485): complaint history review was performed for the reported lot number 2021011302 for similar events and no other complaint was identified.October post market trending was reviewed and there were no actionable events or corrective actions for the reported event or product.No actionable items have been triggered that will affect complaint handling on our end for this month.Therefore, based on the available information, device malfunction did occur and the reported event was confirmed as physical evaluation identified the driver would not disengage.
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