Model Number BEQ-HLS 7050 USA |
Device Problem
Packaging Problem (3007)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 07/22/2022 |
Event Type
malfunction
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Event Description
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It was reported that the customer received a product with puncture in tyvek cover of hls set.Product was not used.No harm was reported.Complaint id: (b)(4).
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Manufacturer Narrative
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The investigation of the manufacturer is ongoing.
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Event Description
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Complaint id: (b)(4).
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Manufacturer Narrative
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The reported event occurred in usa.The following complaint information was provided to maquet cardiopulmonary: ¿puncture in tyvek lid.Product was not used and customer expects a replacement.¿ the affected product was investigated at the laboratory of the manufacturer.Hereby a hole within the tyvek cover of the hls intellipack of was confirmed.Additionally damages were detected at the protective carton over the intellipack.No other damages were detected.After opening the intellipack it was detected that the velcrostraps needed for fixating the hls module within the inlay were a bit loose.The cause of the reported failure "hole in tyvek lid" was determined to be loose velcrostraps causing enough freedom of movement of the hls module to made it possible to pierce through the tyvek cover of the hls intellipack during transport.Thus the reported failure "puncture in tyvek" was confirmed during investigation.Maquet cardiopulmonary already started a capa process in order to improve the design to prevent such packaging damage in future.The production date of the returned hls set was 2021-11-07 and the set was produced according to the bop 135 v12.The bop 135 v12 packaging specifications were identified as insufficient within capa 626941 investigations.Thus the bop 135 v12 specifications were changed via an engineering change request.The bop 135 v13 was implemented, after the production of the affected hls set, on 2022-06-21.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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Search Alerts/Recalls
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